1. Overview of Data Deletion Rights
At Imbine Technologies, we respect your fundamental right to digital privacy and data ownership under the Digital Personal Data Protection Act, 2023 (DPDP Act, 2023). If you decide to stop using Rozmo, you have the complete right to request the irreversible deletion of your user account, phone verification records, delivery addresses, and associated telemetry data.
2. Method 1: Instant In-App Account Deletion (Recommended)
You can instantly delete your account and personal records directly inside the Rozmo mobile app:
Step 2: Tap the Menu / Profile icon in the top corner to open the drawer.
Step 3: Navigate to Settings > Account & Security.
Step 4: Tap "Delete Account & Data" at the bottom of the screen.
Step 5: Confirm the confirmation dialog prompt.
✓ Your Firebase authentication token, stored delivery locations, and support chat records are deleted immediately from our active production database.
3. Method 2: Manual Data Deletion Request via Email
If you have already uninstalled the application or cannot access your device, you can submit a manual erasure request:
Subject Line:
Data Deletion Request - Rozmo AppRequired Information:
- The registered Indian Mobile Phone Number used for Rozmo OTP login.
- Approximate date of last account activity or app installation (for identity verification).
4. Data Types Deleted vs. Retained
| Data Category | Action Upon Deletion | Retention Period |
|---|---|---|
| Phone Number & Auth UID | Permanently Deleted | 0 Days (Instant) |
| Saved Delivery Addresses | Permanently Deleted | 0 Days (Instant) |
| Support Chat Transcripts | Anonymized & Purged | < 30 Days |
| On-Device Local Cache (MMKV) | Cleared on App Reset | Local to Device |
| Financial / Payment Credentials | N/A (Never Collected) | None |
5. Contact Data Privacy Officer
If you encounter any difficulty with account or data deletion, reach out directly to our Grievance Desk:
400-A, 4th Floor, 12 Ajit Singh House, Yusuf Sarai Commercial,
Near Green Park Metro Station Exit No - 2, Yusuf Sarai,
New Delhi, Delhi - 110016, India
Email: privacy@rozmo.in